Our Terms of Business include the following policy on ‘Fair Use’ of our service.


4.6 Use of the Services is subject to the following fair usage policy (“FUP”):

(a) You must use the Services in a reasonable manner. We reserve the right to monitor and control Service usage and/or types of traffic transmitted on the Network. In certain circumstances, for example consistent heavy use of the Services, we may limit access bandwidth and Network resources in our endeavour to provide best possible broadband Internet experience to all our customers.

(b) FUP is applicable to all Service Plans in force now or in the future, as offered by us, unless specifically withdrawn, excluded or modified at our sole discretion.

(c) Despite the above, if you are found intentionally violating FUP, for example by continuing your Services with unreasonable levels of use, we reserve the right to increase the Charges or suspend or terminate your account immediately, without prior notice and without prejudice to any other rights available under these Terms.